Zufriedenheit

Zufriedenheit
 
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Comments

joyB
20. Aug 2018 at 00:02
It is almost impossible to find an email address ont the website to write to in order to contact SBB - I am mostly online late at night where chat and phone is not an option
I cannot find a receipt or confirmation of my payment of the halbtax abo - even when I log in to my Swisspass account there is no information
Samscloud
15. Aug 2018 at 07:25
Bin gerade im IR70 von Thalwil nach Zürich (Abfahrt Thalwil 7:15 Uhr) und STEHE mit meinem 1. Klasse GA mit vielen andern Fahrgaesten im Gang zwischen den Sitzbänken. Leider nicht das erste Mal.
Spr1805
19. Jul 2018 at 18:27
Ich sitze seit drei Stunden im Bus aus Bellizone und die Hitze ist unertraeglich.

Tiere wuerde bei einer solchen Temperatur nicht transportiert werden aber bei der SBB und Postauto scheint es fuer Menschen vorlog akzepatabel zu sein.

Busse heute ohne Klimaanlage oder Fenster die man oeffnen kann???

Na ja, das Management ist sicher mit Auto unterwegs!!!
nball
12. Jul 2018 at 11:15
What an appalling experience. The options are mind-boggling, it's impossible to get your head around them, there seem to be contradictions everywhere on what is and isn't valid - and to top it off there are no contact details anywhere to be seen on the website. Really expected a better experience from the Swiss railways
Péter
21. Mar 2018 at 07:55
Could you pls check you DELAYED/CANCELLED trains statistic for 2018 for direction St. Gallen - Zürich. Do you think it is acceptable???????? 2 days in a row (today and yesterday) train for 7:26 from 1st platform is delayed. Once it arrived passengers took their places and with hope in their hearts were waiting. But no! CANCELLED and all moved to train to platform 2.
Many cases happened in back direction from Zurich this year. What is the reason? Last year SBB was reliable and today it reminds me DB!
It is frustrating and disappointing.
Péter
21. Mar 2018 at 07:54
Could you pls check you DELAYED/CANCELLED trains statistic for 2018 for direction St. Gallen - Zürich. Do you think it is acceptable???????? 2 days in a row (today and yesterday) train for 7:25 from 1st platform is delayed. Once it arrived passengers took their places and with hope in their hearts were waiting. But no! CANCELLED and all moved to train to platform 2.
Many cases happened in back direction from Zurich this year. What is the reason? Last year SBB was reliable and today it reminds me DB!
I feel quality of SBB does not comply anymore with Swiss standard. And it is really sad!
Péter
21. Mar 2018 at 07:54
Could you pls check you DELAYED/CANCELLED trains statistic for 2018 for direction St. Gallen - Zürich. Do you think it is acceptable???????? 2 days in a row (today and yesterday) train for 7:25 from 1st platform is delayed. Once it arrived passengers took their places and with hope in their hearts were waiting. But no! CANCELLED and all moved to train to platform 2.
Many cases happened in back direction from Zurich this year. What is the reason? Last year SBB was reliable and today it reminds me DB!
I feel quality of SBB does not comply anymore with Swiss standard. And it is really sad!
szhjcn
10. Nov 2016 at 10:24
Travelled from Affoltern am Albis to Stadelhofen on Tuesday. The app told me I arrived at platform 3/4 on the S14 and needed to change to platform 4 for the Wintherthur train, but this was on platform 43.
LanT193
14. Oct 2017 at 08:08
Dear SBB,

We boarded the EC 31151 this morning in order to be connected in Visp for another train to Sion. This is by far the most disappointing experience I've ever had with SBB. The train was so packed, it reminded me of those metros in Tokyo during rush hours. You know, the ones that need a glove-wearing professional to push people in? I was aware that there would be quite a lot of passengers on the 2nd class when I booked my ticket the night before, but I didn't predict that I'd have to sit on the step at one of the train exit typing this feedback with 10 others standing around me due to lack of seats. The train being delayed for 11 minutes is acceptable in my standard (however why did the sign board showed that the departure time was 7:34 while in the app it insisted that it would leave at 7:45? There was also no change nor notice in the app about the delayment of EC 31151). I've been a huge fan of SBB since forever, and I am disappointed to see how overloaded these trains have become since I returned to the country a couple of months ago. Given how expensive the train tickets are, I hope that I can get a seat at least 8 out of my 10 journeys with SBB.

Best regards,
Lan
VladyslavI
13. Nov 2016 at 16:00
The railway itself is very satisfactory. Timetable is convenient and trains leave and arrive on time.
Extremely terrible security side. Train might be over flooded with a lot of people of young age, who do not have any restriction on their behavior. They might touch, subbuse and abuse females (which happened right in front of myself), and not a single person or a worker of the railway system will do anything about it. Again, extremely poor security protocol, and nothing is done about it.