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Overall satisfaction

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14. Oct 2017 at 08:08
Dear SBB,

We boarded the EC 31151 this morning in order to be connected in Visp for another train to Sion. This is by far the most disappointing experience I've ever had with SBB. The train was so packed, it reminded me of those metros in Tokyo during rush hours. You know, the ones that need a glove-wearing professional to push people in? I was aware that there would be quite a lot of passengers on the 2nd class when I booked my ticket the night before, but I didn't predict that I'd have to sit on the step at one of the train exit typing this feedback with 10 others standing around me due to lack of seats. The train being delayed for 11 minutes is acceptable in my standard (however why did the sign board showed that the departure time was 7:34 while in the app it insisted that it would leave at 7:45? There was also no change nor notice in the app about the delayment of EC 31151). I've been a huge fan of SBB since forever, and I am disappointed to see how overloaded these trains have become since I returned to the country a couple of months ago. Given how expensive the train tickets are, I hope that I can get a seat at least 8 out of my 10 journeys with SBB.

Best regards,
10. Nov 2016 at 10:24
Travelled from Affoltern am Albis to Stadelhofen on Tuesday. The app told me I arrived at platform 3/4 on the S14 and needed to change to platform 4 for the Wintherthur train, but this was on platform 43.
13. Nov 2016 at 16:00
The railway itself is very satisfactory. Timetable is convenient and trains leave and arrive on time.
Extremely terrible security side. Train might be over flooded with a lot of people of young age, who do not have any restriction on their behavior. They might touch, subbuse and abuse females (which happened right in front of myself), and not a single person or a worker of the railway system will do anything about it. Again, extremely poor security protocol, and nothing is done about it.
16. Nov 2016 at 08:01
What rubbish service. The train is 10 minutes late into its destination - no information given by any of the train staff as to why or even to inform us that we would be late, not even any apology! When you pay 330 CHF/month for a ticket you expect a better service. Also you lie on your website - your trains never seem to be able to complete their journey in the time you advertise. I don't know why Switzerland bangs on so much about how great its public transport is - it's the same as everywhere else.
27. Jan 2017 at 21:52
I absolutely cannot fault the fantastic service provided by SBB; the trains and platforms were of very good standard and, the punctuality of departure and arrival times were excellent. What made my wife's and I's experience of travelling by SBB so special was the helpfulness, pleasantness, knowledgeable and professionalism of staff that we came in contact with, particularly one young member of staff at Zuerich HB who genuinely put herself out to assist both my wife and I resulting in us having a most enjoyable, stress free and journey experience with SBB - in fact she really made our day with her friendly and knowledgeable approach and she is definitely is a credit to the SBB team.
25. Feb 2017 at 12:52
The technical set up of SBB is lousy. I tried to buy ticket on SBB, however, cannot pay with Reka card. Then I try with the website on desk top. Then it is always showing "unknown error occur". Then I can never pay with my Reka card. If I buy at the SBB station counter, I can't have super save option. So is it Reka card not welcome by SBB or what? And if that Reka card is not designed for having benefits, why would the hell this country design such card ?
03. May 2017 at 13:07
payment does not work
i tried postfinance and mastercard
it is imporssible to speak to anyone
there is no announcement on your website

i need to buy a ticket from italy and i am blocked

i do not think any further comments are necessary, this is not OK
08. Jun 2017 at 13:49
Very bad company - do NOT book with SBB. They allow you to book a journey AND take your money, then tell you your reservation is not valid (only after I contacted SBB myself) then refuse to refund the money. "My Switzerland" website links to SBB for reservations but SBB doesn't honour them, even after taking your money.
10. Jul 2017 at 18:28
Every summer I have the feeling that the service-level drops to a very low level. I am in the Geneva airport - lausanne train (18.02). It is too small so people have to stand, and it is late due to not enough personnel. What does it mean "not enough personnel"? To me it sounds a lot like bad organisation. And why are the train smaller than usual?