Attentiveness.

Attentiveness
 
We want to be available at all times to listen to your concerns. How would you rate the helpfulness of our staff today? Let us know what you think and read our customers’ comments.
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In the “attentiveness” category we would like to find out whether SBB staff are attentive to you.

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Comments

David
27. Jan 2017 at 21:22
At the commencement of my journey I required some assistance and was greatly impressed by the helpfulness, pleasantness and professionalism of the particular member of staff who assisted me; in fact she was so outstanding and genuine that she really made my day. SBB are fortunate to have such a pleasant and dedicated member on their team.
swoc
15. Oct 2017 at 12:26
Ich landete heute in Genf und hatte vor Abflug bereits ein Supersaver Ticket gelöst. Mit der Absicht genug Reservezeit zu haben und in Genf noch Mittag zu essen, habe ich genug Zeit eingeplant. However, heite ist alles in Genf zusammengebrochen und am Flughafen stauten sich die Reisenden an also hat mir die SBB empfohlen den nächsten Zug nach Lausanne zu nehmen. Ich erwähnte mein Supersaver Ticket, mir wurde geantwortet, dass dies nun keine Rolle mehr spielt. Nun, in Lausanne angekommen, wollte ich auch bis nach Bern fahren und dann zuhause Mittagessen. Die Dame im Zug von Lausanne nach Bern hatte aber kein Verständnis dafür und erklärte mir vor allen anderen Passagieren im Zug wie inkompetent ich bin. Echt kein gutes Gefühl so nachhause zukommen... Die Probleme in Genf stören mich im Gegensatz zu diesem persönlichen Angriff überhaupt nicht. Ich bin enttäuscht.
Tate
23. Dec 2017 at 15:17
A very disappointing, rude experience in the restaurant car today on the IC 1073 to Interlaken! I approached the restaurant car and wanted to ask the server how best to order food in the car. I tried once, and he shortly said "wait" as he rushed past. He walked past me several times again over the next five minutes, without acknowledging me again. After a while, once he stopped for a moment, I asked again (in German, politely) if I could please ask him a brief question, to which he turned and responded VERY rudely "You have to wait. I'm stressed." So, we decided to forgo ordering any food on the journey — unfortunate, as our entire group wanted to. Understaffing and politeness were both problems in this instance.