This is our aim.

Gemeinsam noch besser.
 

Objective

Making SBB better, together with our customers.

Your satisfaction is our foremost concern. Every day we set out to ensure you feel comfortable with us. Tell us your opinion and what we can improve. With your feedback we will achieve our objective:

We want to be become even friendlier, more reliable and needs-orientated. Together with our customers we want to make SBB even better and ensure that you feel at home on the move.

Statement

CEO

“Our customers’ satisfaction is the benchmark for all we do – this includes our RailFit20/30 fitness programme.

With your help we want to make SBB even better. Get involved and tell us what you think here.

We are listening!”

Andreas Meyer, CEO

«Home on the move.» - TV Spot.

OUR EIGHT CUSTOMER SATISFACTION CATEGORIES

To improve your experience, we have developed a survey consisting of our 8 customer satisfaction categories:
 

Satisfaction

In the “satisfaction” category, we would like to know how satisfied you are with the overall performance of SBB.

Understanding

In the “understanding” category we want to find out whether your requirements are being understood by SBB.

Attentiveness

In the “attentiveness” category we would like to find out whether SBB staff are attentive to you.

Safety

In the “safety” category we would like to discover how safe you feel with SBB.

Cleanliness

The “cleanliness” category is about the cleanliness of SBB trains and stations.

Punctuality

The “punctuality” category is all about on-schedule SBB departure and arrival times.

Simplicity

In the “simplicity” category we want to know how simple it is for you to travel with SBB.

Performance

In the “performance” category we would like to find out whether you had enough space during your trip with SBB.

Price

In the “price” category we would like to know whether you are satisfied with the value for money from SBB.

Here’s how our customers rated us today.

  • Overall satisfaction
  • Understanding
  • Attentiveness
  • Safety
  • Cleanliness
  • Punctuality
  • Simplicity
  • Performance
  • Price

We were rated 66 times in the last 24 hours.